Refunds and returns policy
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it, in its original packaging.
Non-returnable items:
- Some personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
In certain situations, only partial refunds are granted:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Items returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank, as there is often processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@bengikarfragrance.com.
Sale items
Only regular-priced items may be refunded; sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at info@bengikarfragrance.com and mail your item to: {physical address}.
Return Shipping
To return your product, please mail it to: {physical address}.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning a high-value item, consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee receipt of the returned item.
Need help?
Contact us at info@bengikarfragrance.com for questions related to refunds and returns.nd a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
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